How do I update my account details ?

To ensure the accuracy of your account information, we offer a simple process for updating your details. If you wish to make changes to your account name residential address, or registered email address please follow these steps:

a) For Account Name: Please attach a copy of your Proof of Identity, such as a valid government-issued ID or passport.

b) For Residential Address: Please provide a copy of a Proof of Address, such as a recent utility bill, bank statement, or official government document. The address document must not be older than 6 months.

c.) For Registered Email Address: Please fill in your new email address and provide a copy of your proof of identity, such as your identity card, passport, or driving license. This document will be used solely for verification purposes, and relevant department will handle it within one to three working days. Regarding on how to change registered email If you have duplicated account, please refer to this link https://helpcenter.puprime.com/hc/en-001/articles/7598825126799-What-to-do-if-I-have-duplicated-account- for more details.

Kindly email the necessary documents to our dedicated email address: info@puprime.com. Make sure to use your registered email for identification purposes and our support team will verify the provided documents for security purposes. Once the verification is complete, we will proceed with updating your account details accordingly.