Margin Call

• When does a margin call and stop out occur?
• What happens if I have no free margin left in my account?
• What is the Margin Call Level and how is it calculated?
• Why did I receive a margin call when my trading account is not in a Margin Call state?
• Can I still open new position when margin level below 50%?
• What is Margin Call?

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Stop Out

• What is stop out?
• What is the Stop Out Level and how is it calculated?
• Can you reimburse the Stop-out amount?
• Will leverage affect my stop out?
• What if the EA or CopyTrade trading strategies causes my account being Stop-out?
• What is the stop-out ratio of the platform?

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Slippage

• Does my preset price would be exactly of my final execution price?
• What is Slippage?
• Why my order has closed beyond the preset SL price?
• Why my order has closed before the preset TP price?
• What is positive Slippage and negative Slippage?
• How Does Slippage Work?

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Calculation

• What is Free Margin and how is it calculated?
• What is Margin Level and how is it calculated?
• What is the formula for calculating the pip value?
• What are the commission fees for trading with PU Prime?
• What is the difference between balance and equity in MT4? How are they calculated?
• What is the formula for calculating the Profit/Loss of a CFD position?

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TP/SL

• What is Take Profit (T/P)?
• Why is the S/L not activated?
• What is Stop Loss (S/L)?
• Why is the T/P not activated?
• Why is the S/L price not on the chart?
• Why is the T/P price not on the chart?

Account Statement

• How long can I view my statement ?
• Can I delete some trades history from my statement ?
• How to get the statement

Product & Services

• What is Rollover date? Why will be charged?
• When will the rollover date take place?
• How many currency pairs does PU Prime offer?
• What type of Oil does PU Prime provide?
• How much is the rollover fee?
• What is the average spread on EURUSD?

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Indicators

• How do I add the indicator of MACD?
• How do I add the indicator of Moving Average?
• How do I add the indicator of KDJ?
• Where is the folder of Indicators?

Trading Knowledge

• I receive the error message 'market is closed' when I am trying to place trades. What does this mean?
• What is a 'Stop Limit' order?
• Does PU Prime offer signals?
• How to check long/short swaps charge after place a trade?
• Does PU Prime have slippage?
• Why was my stop loss not filled at the requested price?

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